Refund policy

30-day returns

You have 30 days from the day your order is delivered to return it for a refund. The hoodie must be unworn, unwashed and in its original condition with any tags still attached.

Your legal right to cancel

Separately from our 30-day policy, if you are a consumer in the UK you have the right to cancel your order within 14 days of receiving it, and a further 14 days to return the goods, under the Consumer Contracts Regulations 2013. Nothing in this policy affects that right.

How to return something

  1. Email kinlymon.support@gmail.com with your order number and the reason for the return.
  2. We will reply within 1 working day with the return address and instructions.

Please do not send anything back before you have heard from us: returns sent to the wrong address may not reach us.

Return postage

Return postage is paid by you, unless the item is faulty, damaged or not what you ordered — in those cases we cover it. We recommend using a service you can track, as we cannot refund a parcel that does not reach us.

Faulty, damaged or wrong items

If your hoodie arrives faulty, damaged or is not the item you ordered, email us within 30 days of delivery with a photo. We will replace it or refund you in full, including the original delivery charge, and we pay the return postage.

Refunds

Once we have received and checked your return, we will refund you within 5 working days to your original payment method. Your bank may take a few days more to show it.

Where a return is not because of a fault, the original delivery charge is not refunded.

Cancelling before dispatch

If you change your mind before your order has been dispatched, email us straight away and we will cancel it and refund you in full.